Integrated Performance Management: (IPM)
Creating a High Performance Organization and Culture:
Project Initiation Integrated Performance Management IPM is a framework that directs organizations to focus on and assess their current processes and capabilities. It guides the building of a sustainable way of doing the right things in the right way, driving focus and alignment across the organization. It relies on a strong information and technology foundation and cross functional integration to accurately measure outcomes and reward success. In essence IPM is an interrelated set of activities, connecting the metrics, processes and systems used to monitor and manage business performance – (Deloitte 2020)
Metric / KPI Selection For Alignment
Gap Analysis and Continuous Improvement
Review Process
KEY PROJECT MANAGEMENT PROCESSES NEEDED FOR IPM
Service Level Agreements SLAs
Weekly / Monthly Departmental Reviews
Common Reporting Platform / Common Metrics
Integrated Scorecards
CI Process
Common Metrics:
Constant -Consistent Measurement is a key to successful project management. Defined Data Quality and collection process is essential to developing accurate- predictable insights and conclusions from collected data.
Carefully developed and agreed “Metrics” or Key Performance Indicators (KPIs) help link the organizational strategy to execution in the various operating units Sic- Branches.
Delighting Customers requires consistent delivery of quality outcomes and hitting SLA targets. Many well intentioned projects and programs often neglect this important element because they are too busy to set them up and sustain them. In organizations where results matter this would not be acceptable. Failure to implement these practices is often cited as a top reason for poor customer satisfaction outcomes. The goal is to align Performance Management Disciplines with business processes, and day to day practices to achieve the synergies required for High Performance.
What Should Dashboards Measure ?
· Value Proposition
· Time and Delivery Schedule
· Project Execution Cost
· Scope Compliance – Variance
· Quality of Work Delivered – and Quality of Processes
· Risk –
DASHBOARDS:
High Performance in organizations is achieved through synergy that results from Strategic and Operational alignment. Dashboards and Scorecards measure and report this synergy. When designed optimally, Dashboards link Operational Reporting with Executive Reporting. The alignment between these entities is critical to ensure that the performance and sequencing of activities corresponds to the Business Imperatives. (Deloitte PM 2020)
Misalignment among these groups is often very common and priorities between leadership and operations is frequently misaligned. This “misalignment” represents significant risk to the organization and is usually detected after an adverse incident.
Execute Projects – Delight Customers – Improve Operational performance.
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